Terms of Service
Last Updated: September 20, 2026
These Terms of Service ("Terms") govern your use of the Murmur mobile application and related services (the "Service"), provided by Murmur ("we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
1. Acceptance of Terms & Age Restriction
By accessing or using Murmur, you confirm that you are at least 18 years old (or the age of legal majority in your jurisdiction, if higher), and that you have the legal capacity to enter into these Terms. If you use the Service on behalf of an organization, you confirm that you have authority to bind that organization to these Terms.
Prohibition on Under-18 Chatting and Communication: Murmur strictly prohibits any individual under the age of 18 from chatting, direct messaging, or communicating with anyone else on the platform. The Service and any interactive communication features are exclusively for users aged 18 and older. Any user under 18 is prohibited from attempting to chat, message, or connect with other users.
Accepting these Terms is not your consent to the processing of your personal data. We ask for that separately, as described in our Privacy Policy, and you can withdraw it at any time.
2. Account Responsibility
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for all activity that occurs under your account.
- You must notify us promptly of any unauthorized use of your account.
- You agree to provide accurate information when creating your account, including through Firebase Authentication and Google Sign-In.
- You agree to comply with your duties as a Data Principal under Section 15 of the DPDP Act, as summarised in our Privacy Policy and Acceptable Use Policy.
3. User Content Ownership
You retain ownership of the voice recordings, transcripts, titles, and other content you create using Murmur ("User Content"). By using the Service, you grant us a limited, non-exclusive license to store, process, and transmit your User Content solely for the purpose of providing, maintaining, and securing the Service, including AI processing described in our AI Transparency Policy.
We do not claim ownership over your User Content. We do not use your User Content to train AI models unless explicitly disclosed and consented to separately.
4. Privacy and Your Data Protection Rights
We process the personal data in your User Content and account as set out in our Privacy Policy, and only on the basis of your consent or another basis the DPDP Act permits. You have rights as a Data Principal, including access, correction, erasure, withdrawal of consent, grievance redressal, and nomination. You can exercise them as described in our Privacy Policy, and you may complain to the Data Protection Board of India if you are not satisfied with our response.
5. Acceptable Use
You agree not to use Murmur to:
- Upload or generate unlawful, defamatory, harassing, or abusive content
- Violate the intellectual property or privacy rights of others
- Attempt to gain unauthorized access to our systems or other users' accounts
- Interfere with or disrupt the Service's operation
- Use the Service for any purpose prohibited by applicable law
For further detail, see our Acceptable Use Policy.
6. AI Limitations
Murmur uses artificial intelligence to generate transcripts, titles, and search embeddings from your voice recordings. AI-generated content may contain errors, omissions, or inaccuracies. Transcription accuracy may vary depending on audio quality, accents, background noise, and language. You should not rely on AI-generated outputs as a substitute for professional advice or as an authoritative record without independent verification. See our AI Transparency Policy for additional detail.
7. Service Availability
We aim to keep Murmur available and reliable, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, technical issues, third-party service disruptions, or circumstances beyond our control. We are not liable for any loss resulting from such interruptions.
8. Subscriptions and Payments
Murmur currently does not offer paid subscriptions. If we introduce premium plans, auto-renewing subscriptions, or free trials in the future, additional terms will apply and will be presented to you prior to purchase. Any such terms, including a Refund and Subscription Policy, will be published before any paid plan is offered.
9. Termination
We may suspend or terminate your access to the Service if you violate these Terms, engage in prohibited conduct, or if required by law. You may terminate your account at any time by requesting account deletion. See our Data Retention and Deletion Policy for what happens to your data upon termination.
On termination or account deletion, we handle your personal data as set out in our Data Retention and Deletion Policy, including the minimum retention periods the DPDP Rules require.
10. Disclaimers and Limitation of Liability
The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by applicable law, Murmur and its officers, employees, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or goodwill, arising from your use of or inability to use the Service.
Nothing in these Terms limits any liability that cannot be limited under applicable law, including certain consumer protection laws in your jurisdiction.
Nothing in these Terms limits or excludes our obligations under the DPDP Act and DPDP Rules, including our duty to take reasonable security safeguards, or your statutory rights as a Data Principal.
11. Indemnification
You agree to indemnify and hold harmless Murmur and its affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Service.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles, unless otherwise required by mandatory consumer protection laws applicable in your jurisdiction of residence.
13. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes through the app or other reasonable means. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
Changes to how we process your personal data that need your consent are handled under our Privacy Policy, and continued use of the Service is not consent to them.
14. Contact Information
If you have questions about these Terms, please contact us at:
Email: legal@murmurapp.example
For privacy questions, rights requests, and grievances, contact our Grievance Officer as listed in our Privacy Policy.